Terms of Service
Please read these terms carefully before using our services.
Effective Date: January 1, 2024 | Last Updated: December 2024
Agreement to Terms
By accessing or using Ivy Cleaners' services, website (ivycleaners.app), or mobile applications, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services. These Terms apply to all visitors, users, customers, and others who access or use our services.
Services Description
Ivy Cleaners provides professional dry cleaning, laundry, and garment care services including:
- Dry cleaning for garments and specialty items
- Wash & fold laundry service ($1.70/lb with 15 lb minimum)
- Comforter and bedding cleaning
- Home and linen care (curtains, rugs, sofa covers, table linens)
- Alterations and repairs
- Free pickup and delivery within our service area
- Comforter Care Club subscription service ($25/month)
- Ivy League membership program with rewards
User Accounts & Ivy League Membership
Account Creation
When you create an account or join our Ivy League membership program, you must provide accurate, complete, and current information. You are responsible for safeguarding your password and for any activities or actions under your account.
Ivy League Benefits
Members receive exclusive benefits including priority scheduling, member discounts, and rewards points (1 point per dollar spent). Points have no cash value and cannot be transferred or sold. We reserve the right to modify or discontinue the rewards program with 30 days notice.
Account Termination
We may terminate or suspend your account immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use our services will cease immediately.
Service Terms & Policies
Pickup & Delivery
- Free pickup and delivery for orders over $35
- Service available Monday-Friday 7 AM - 7 PM, Saturday 8 AM - 5 PM
- Same-day pickup available for requests placed before 10 AM
- Standard turnaround time is 48-72 hours
- Express service available for additional fee
Service Area
We serve Dallas, Plano, Frisco, Las Colinas, Forney, and Mesquite. Service availability may vary by location. We reserve the right to refuse service to locations outside our standard service area.
Order Minimums
- $35 minimum for free pickup and delivery
- 15 lb minimum for wash & fold service
- No minimum for in-store drop-off
Pricing & Payment
Pricing
Prices are subject to change without notice. Current pricing is available on our website and at time of service. Special promotional offers are valid for specified periods and may have additional terms.
Payment Terms
- Payment is due upon delivery or as specified in your service agreement
- We accept major credit cards, debit cards, and digital payments
- All payments are processed securely through Stripe
- Returned checks subject to $35 fee
Comforter Club Subscription
$25/month subscription auto-renews monthly. You may cancel anytime with no cancellation fee. Cancellations take effect at the end of the current billing period. No refunds for partial months.
Introductory Offers
- First wash & fold bag for $20 (up to 15 lbs)
- First comforter cleaning for $25 (any size)
- Limited to one per customer, new customers only
Liability & Claims
Limitation of Liability
Our liability for loss or damage to any article shall not exceed 10 times our charge for cleaning the article, regardless of the actual value. We are not responsible for:
- Items left in pockets or attached to garments
- Damage to buttons, beads, sequins, or other decorative items
- Color loss, bleeding, or shrinkage
- Damage due to defective manufacture or prior damage
- Items not claimed within 30 days
Claims Process
Claims for loss or damage must be made within 24 hours of delivery. We will inspect the item and work to resolve the issue fairly. Resolution may include re-cleaning, repair, or compensation up to our liability limit.
Care Instructions
We follow manufacturer care labels. Items without care labels or marked "clean at owner's risk" are processed at customer's risk. We are not responsible for damage to items cleaned against manufacturer recommendations at customer request.
Prohibited Uses
You may not use our services:
- For any unlawful purpose or to solicit others to perform unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To transmit any worms, viruses, or any code of a destructive nature
- To attempt unauthorized access to our systems or user accounts
- To harass, abuse, or harm our staff or other customers
- To submit items contaminated with hazardous materials without disclosure
- To misrepresent your identity or affiliation
Intellectual Property
Our service, including its original content, features, and functionality, is owned by Ivy Cleaners and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks and logos may not be used without our prior written consent.
Indemnification
You agree to defend, indemnify, and hold harmless Ivy Cleaners and its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our services.
Disclaimers
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
We make no warranty regarding the quality of any services, or the accuracy, timeliness, truthfulness, completeness, or reliability of any information obtained through the services.
Governing Law & Dispute Resolution
These Terms shall be governed and construed in accordance with the laws of Texas, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Any dispute arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached, disputes shall be resolved through binding arbitration in Dallas County, Texas, in accordance with the rules of the American Arbitration Association.
Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after any revisions become effective, you agree to be bound by the revised terms.
Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our services and supersede and replace any prior agreements we might have had regarding the services.
Contact Information
For questions about these Terms of Service, please contact us:
Ivy Cleaners
Email: ivycleanersvalet@gmail.com
Phone: (214) 215-4596
Website: ivycleaners.app
Service Hours: Mon-Fri 7 AM - 7 PM, Sat 8 AM - 5 PM
Effective Date: January 1, 2024
Last Updated: December 2024
Version: 1.0
By using Ivy Cleaners' services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.