Privacy Policy

Introduction

Ivy Cleaners ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dry cleaning and laundry services, visit our website at ivycleaners.app, or interact with us in any way.

We use your information to:

• Provide and manage our dry cleaning and laundry services
• Process pickup and delivery requests
• Process payments and manage subscriptions (Comforter Club)
• Send service updates and delivery notifications
• Manage your Ivy League membership and rewards
• Respond to customer service requests and support inquiries
• Send promotional communications (with your consent)
• Improve our services and website functionality
• Comply with legal obligations and prevent fraud
• Analyze usage patterns to enhance user experience

We do not sell, trade, or rent your personal information. We may share your information with:

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for data transmission
• Bcrypt hashing for password storage
• Secure HTTP-only cookies for authentication
• PCI-compliant payment processing through Stripe
• Regular security audits and updates
• Limited access to personal information (need-to-know basis)
• Secure cloud infrastructure with automatic backups

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods as required by law, for legitimate business purposes, or to resolve disputes. Ivy League membership data and rewards points are retained as long as your account is active.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information (we do not sell personal information)
• Access personal information
• Request deletion of personal information
• Equal service and price, even if you exercise your privacy rights

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by updating the "Last Updated" date and, where appropriate, through email or website notifications. Your continued use of our services after changes indicates acceptance of the updated Privacy Policy.